Important Notices

If you are arriving by air, please confirm tour availability with a tour operator before purchasing your ticket. If the minimum number of participants is not met, the tour may be canceled. If the tour is unavailable, we will not be responsible for any compensation for airfare or accommodations, other than a refund according to the terms and conditions. To confirm your reservation, you must confirm tour availability, pay the full tour fee, and receive a reservation number and meeting location confirmation via email or text message. Failure to promptly provide the necessary information requested by the tour operator, such as flight information and meeting location, may result in your participation being denied without a refund. No refunds or compensation will be provided if you are unable to participate due to personal reasons, such as missing essential documents or flight delays. Individuals are responsible for preparing all necessary documents for entry and exit, such as passports and electronic travel authorizations, in advance. Tips for the guide and driver, as well as optional tour fees, are to be paid on-site in cash in local currency unless otherwise specified. All tour prices are exclusive of a 5% tax. If you require advance reservations for local optional tours, please apply before departure. If you are unable to participate on-site, we cannot assist you. Prices for all optional tours and admission fees are subject to change depending on the date and local operator's circumstances. Depending on local circumstances, the tour order may change or optional tours may not be available. For some optional tours, children under 12 years of age must be accompanied by a guardian. If your health is deemed at risk on the day of the tour, you may not be able to participate in the tour or optional tour, and no refund will be provided. Most optional tours, with the exception of some options, do not provide safety training or protective gear. Please be mindful of your safety. Assistance may not be available if any issues arise during the optional tour, depending on on-site circumstances. Shopping options not listed on the tour itinerary may be available for purchase at your own discretion. The vehicle provided may change mid-tour depending on on-site circumstances. Car seats are not provided in the vehicle and may not be available even if brought. Advance notice is required for more than one carrier per person. Depending on the number of participants, the vehicle, guide, and meeting time may change, so please maintain a clear line of contact until the tour date. If you're traveling from Korea, we recommend roaming your phone. If you require travel insurance, please purchase it separately. Please refrain from leaving the group and observe basic manners. Please refrain from making personal requests or making rude remarks to your guide or counselor. Please take special care of your valuables and cash to prevent loss or accidents. We are not responsible for the loss of valuables and may not be able to provide assistance. Please note that your itinerary may be changed or partially canceled without prior notice due to personal negligence, natural disasters, force majeure, local conditions, road closures, natural disasters, or vehicle damage or theft. We are not responsible for any resulting damages, as is customary practice. When staying at the hotel, please refrain from smoking and excessive drinking. Complaints about damaging hotel furniture or loud noise, or being caught smoking, may result in a fine of up to $1,000 depending on the hotel. Depending on the hotel's availability, double rooms may be assigned a king-size bed. Hotel rooms typically have two beds. For example, if you book a quadruple room, the two beds will be shared among four people. The hotel listed on the itinerary may be changed to a hotel of the same or lower class without prior notice due to local circumstances.

Packing List

Please bring a government-issued ID (and a passport if you’re arriving from overseas), a toothbrush, toothpaste, a razor, and other toiletries such as hair conditioner, shampoo, and body wash; warm, windproof outerwear; a hat; a swimsuit; sunglasses; and any personal medications or basic first-aid items you may need.

Passport/Visa Related Matters

For passport/visa related matters, please refer to Valid eTA & Travel documents required for your entry to Canada for Canada, and Valid ESTA & Travel documents required for your entry to the US for US.

Cancellation Policy

Please refer to the travel product terms and conditions below for regulations regarding reservation cancellation/refund.