Important Notices

If you are arriving by air, you must confirm tour availability with our agent before purchasing your airline ticket. The tour may be cancelled if the minimum number of participants is not met. Unless you have booked a private tour separately, all tours are shared tours and will be operated together with other travelers. If the tour cannot operate, we do not assume responsibility for any flight or accommodation-related costs beyond the refund policy stated in our terms and conditions. Your reservation is considered confirmed only after tour availability has been verified, full payment has been made, and you have received written confirmation of your reservation number and meeting location by email or message. If you fail to provide required information requested by our agent (including flight details and meeting location information) in a timely manner, participation may be denied without refund. No refunds or compensation will be provided if you are unable to join the tour due to personal reasons such as missing required documents or flight delays. We do not provide individual reminders regarding essential travel documents (passport, required travel authorizations, etc.); you are solely responsible for preparing these in advance. Unless otherwise advised, guide/driver tips and optional activity fees must be paid in cash in local currency on site. If an optional activity must be reserved in advance, you must apply before departure; if participation is not possible on site, we may not be able to assist. Prices for optional tours and admission fees may change depending on dates and local supplier conditions, and the tour sequence may be adjusted or optional activities may not operate due to local circumstances. For certain options, children under 12 may participate only when accompanied by a guardian. If, on the day of the tour, a participant is deemed to have health conditions that may pose a risk, participation in the tour and/or optional activities may be denied, and such cases are not eligible for a refund. For most optional tours (except certain options), safety training or protective equipment may not be provided; participants must exercise caution, and assistance may be limited depending on on-site circumstances. In addition, for tours operated by third-party suppliers, any claims, compensation, or handling of incidents (including accidents or loss of property) must be processed directly with the supplier in accordance with their policies; our company does not provide separate compensation, and we recommend purchasing travel insurance. The itinerary may include shopping stops not listed in the schedule; purchases are strictly voluntary. Vehicles may be changed during the tour depending on on-site conditions. Child car seats are not provided, and even if you bring your own, usage may not be possible. If you will bring more than one suitcase per person, you must inform us in advance. Depending on the number of participants, the vehicle, guide, and meeting time may change; you must maintain a reliable method of contact until the tour date. If you are traveling from Korea, mobile roaming is recommended. Travel insurance is optional and must be purchased separately if desired. Please refrain from leaving the group and follow basic etiquette. Please do not make personal requests to, or use inappropriate language toward, the guide or staff. You are responsible for safeguarding valuables and cash; we are not responsible for loss of valuables and assistance may be limited. The itinerary may be changed or partially cancelled without prior notice due to personal negligence, acts of God, force majeure, local conditions, road closures, natural disasters, vehicle breakdown, or theft; we shall not be liable for any resulting losses in accordance with common industry practice. When staying at hotels, smoking is strictly prohibited inside all hotel buildings, and excessive drinking should be avoided. If hotel property is damaged, noise complaints are made, or smoking is detected, the hotel may impose a penalty fee of 1,000 or more in local currency, and you are responsible for such charges. Depending on room availability, a twin room may be assigned as a king-size bed room with one bed. Hotel rooms generally provide two beds; for example, four guests in a quad room will share two beds. Hotels listed in the itinerary may be changed to equivalent or lower-category hotels without prior notice due to local circumstances.

Packing List

Each passenger should prepare one suitcase per person. If you have additional luggage, please make sure to inform your travel consultant in advance. Please bring a government-issued ID (and a passport if you’re arriving from overseas), a toothbrush, toothpaste, a razor, and other toiletries such as hair conditioner, shampoo, and body wash; warm, windproof outerwear; a hat; a swimsuit; sunglasses; and any personal medications or basic first-aid items you may need.

Passport/Visa Related Matters

For passport/visa related matters, please refer to Valid eTA & Travel documents required for your entry to Canada for Canada, and Valid ESTA & Travel documents required for your entry to the US for US.

Cancellation Policy

Please refer to the travel product terms and conditions below for regulations regarding reservation cancellation/refund.